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Refund Policy

Effective Date: 7/18/2025
Company Name: SprayZilla
Location: El Paso, Texas
Website: www.sprayzilla.com

At SprayZilla, customer satisfaction is extremely important to us. We strive to deliver the highest quality in mobile auto detailing and pressure washing services. However, we understand that there may be circumstances where a refund or adjustment may be appropriate. This Refund Policy outlines the specific terms, conditions, and processes related to service refunds.

By booking a service with SprayZilla, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

 
1. General Refund Eligibility

 

Refunds may be issued under specific circumstances, including:

  • Overpayment or duplicate transactions

  • Service cancellation with appropriate notice

  • Service not rendered due to fault of SprayZilla

  • Unsatisfactory service with valid cause and review by management

Please note that due to the nature of mobile detailing and pressure washing—where time, labor, and materials are expended upon arrival at the customer’s location—refunds are not guaranteed and are subject to the terms below.

 
2. Cancellations and Refunds
 
2.1 Customer-Initiated Cancellations
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  • More than 24 Hours Notice:
    If you cancel your appointment at least 24 hours before your scheduled time, you are eligible for a full refund of any pre-paid amount.

  • Less than 24 Hours Notice:
    Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of $50. The remaining balance (if any) will be refunded.

  • No-Show or Unavailable at Appointment:
    If our team arrives at the scheduled time and you are not present (or vehicle/property is inaccessible), we reserve the right to charge up to 100% of the total service cost. No refund will be issued in these cases unless special circumstances are reviewed and approved by management.

 
2.2 Company-Initiated Cancellations
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If SprayZilla cancels your appointment for any reason (weather, equipment failure, staff emergency, etc.), you are entitled to:

  • A full refund of any pre-paid amount, or

  • The option to reschedule your appointment at no additional charge

We will notify you as soon as reasonably possible to minimize inconvenience.

 
3. Service Satisfaction Guarantee
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3.1 Customer Concerns After Service

SprayZilla is committed to delivering quality service. If you are dissatisfied with the results of your detailing or pressure washing appointment, please notify us within 24 hours of service completion so we can investigate and determine a resolution.

Acceptable resolutions may include:

  • A free touch-up or re-service

  • A partial refund

  • A full refund (in extreme or unresolvable cases)

Important:
Refunds or re-services are not guaranteed and will be determined at SprayZilla’s discretion after inspection and based on:

  • Validity of the complaint

  • Extent of the issue

  • Efforts made by our team during service

  • Any damage or conditions unrelated to our work

We do not offer refunds for:

  • Stains or damage that cannot be removed due to age, wear, or material condition

  • Unrealistic expectations beyond industry-standard results

  • Vehicles with poor pre-existing condition

  • Add-ons or extra services the customer chose but later decides they didn’t need

 
4. Refund Process and Timing
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Once a refund has been approved, it will be processed within 10 business days. Refunds will be issued to the original method of payment used at the time of booking.

SprayZilla is not responsible for delays caused by your bank or credit card provider.

 
5. Non-Refundable Situations
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Please note that the following are considered non-refundable under all circumstances:

  • Gift cards or promotional discounts

  • Deposits for appointments that are missed without notice

  • Tips or gratuities paid directly to detailing staff

  • Services that were completed and signed off by the customer (or representative) at the time of completion

  • Excessive cleaning surcharges (e.g., pet hair, biohazard fees, mold, etc.) that were agreed to on-site

 
6. Chargebacks and Disputes
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If you initiate a chargeback with your bank or credit card company without giving SprayZilla the opportunity to resolve the issue directly, we reserve the right to contest the dispute and submit documentation to the payment processor as proof of completed service.

Initiating a chargeback without valid cause may result in:

  • Permanent banning from booking future services

  • Legal action for fraudulent chargeback claims

 
7. How to Request a Refund
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To request a refund or discuss a concern with a completed service, please contact us using the following information:

Email: jacobiday@gmail.com
Phone:915-247-4996

Please include the following in your refund request:

  • Full name and contact information

  • Date and time of service

  • Description of the service performed

  • Reason for the refund request

  • Photographs (if applicable) showing issue areas

  • Any supporting documentation such as receipts or booking confirmation

 
8. Policy Changes
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SprayZilla reserves the right to modify, revise, or update this Refund Policy at any time without prior notice. Changes become effective immediately upon being posted to our website. We encourage you to review this page periodically for any updates.

 
9. Contact Us
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For any questions or clarifications regarding our Refund Policy, please reach out using the contact information above. We aim to be transparent, fair, and responsive to all customer concerns.

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By booking a service with SprayZilla, you acknowledge and agree to the terms set forth in this Refund Policy.

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